Versions

Rosa Support gets to the point faster

Ticket messages are shorter, including what happens when a ticket is handed on or brought to the key holders.

Rosa Support speaks more clearly and more warmly

Replies when you open, close or manage a ticket were rewritten to be calmer and clearer about what happens next.

Tickets with long answers open properly now

If your answers to the ticket questions are very long, they're shortened in the first message so the ticket still opens with its buttons. Your full answers are saved.

Messages sent while Rosa Support was offline are in the transcript

When Rosa Support comes back online, it catches up on messages it missed in open tickets. Your transcript now has the whole conversation.

Ticket buttons open their questions right away

The questions for a new ticket now open at once, even on a busy day or just after the bot restarted. Before, a slow moment could end in "This interaction failed" and no ticket.

You're always sent to your new ticket

Once your ticket channel exists, you get a link to it, even if a later step goes wrong. Pressing the button twice no longer opens two tickets.

Buttons work again right after an update

Pressing a button on an older message, or while the bot restarts, no longer ends in "This interaction failed". A slow reply still arrives, and a button that no longer works tells you so.

Paused commands tell you what is going on

While we're fixing something, some commands can be paused. A paused command now tells you what's happening and what to do next, and nothing you were doing is lost.

The bot's status shows when something is being fixed

While there's a problem, the line under the bot's name in the member list says so. It goes back to normal by itself once the problem is over.

Your ticket says when it's waiting for staff

While you wait, the ticket says it's waiting for a staff member instead of showing the word "unclaimed".

You can still read your ticket after being removed

If you opened the ticket, you can still read it after you're removed, and the message now says so. Before, it wrongly said you'd lost the conversation.

You always get a link when your ticket closes

The message you get when your ticket closes sometimes failed to send, leaving you with nothing. It now always arrives with a link to read the conversation back.

Refusals say who can help instead

When a message turns you down, it now names the action and says who can take it. Before, it trailed off with "the staff member handling it can".

Ticket messages say which ticket they mean

Claiming, transferring, closing and the transcript notice now say which ticket they mean, so they still make sense when you read them back later.

Rosa Front Desk is now Rosa Support

The bot that runs your tickets has a new name. Opening, reading and getting help work exactly the same. Only the name on its messages and in the member list changed.

A ticket that fails to open no longer leaves an empty channel

If a ticket couldn't be saved, its channel used to stay behind with no ticket attached, and staff couldn't close it. Now the channel is removed and you're asked to try again.

Refusals now say what to do instead

Some refusals only said what wasn't allowed. They all now tell you who to ask.

Messages say "that egg" instead of "the selected egg"

About 90 messages said "the selected egg" or "the selected character" when you hadn't selected anything. They now say "that egg", like the rest of the Reserve.

Staff commands now start with STAFF: in the command list

Most staff commands are already hidden. Commands with a part anyone can use stay visible, and now you can tell which parts are staff only.

Pins and joins in a ticket transcript say what happened

A pin, someone joining or a channel rename used to show up as an empty line in the transcript. Now it's written out, so the transcript reads like the channel did.

You can't unclaim a ticket you opened or were added to

If you opened a ticket or were added to it, you can no longer take it away from the staff member handling it. Ask in the channel if you'd like someone else to help.

Ticket confirmations say what happened to the ticket

Confirmations used to say just Added, Removed, Handed back or Transferred. They now say what happened to this ticket, and the button under a closed ticket says it opens the transcript.

Ticket messages say what happened and what's next

Closing a ticket used to reply just "Closed." Every message now names the ticket and says what changed and what happens next. A refusal says what you can't do and who can.

The opening message asks for what staff need

Your ticket's first message asks what happened, when, who else was involved and for anything that shows it. The more you share up front, the sooner someone can help.

An escalated ticket goes back to unclaimed

When a ticket is escalated, the claim is removed and the claim mark comes off the channel. That way the staff brought in can see nobody is handling it yet, and the ticket says so.

Ticket buttons name what they act on

The claim, unclaim, transfer and escalate buttons now say "ticket". The messages around them say plainly who claimed a ticket, who it went to and where to find the transcript.

Pictures posted in a ticket are saved with the ticket

Discord stops showing files posted in a ticket after about a day. Files are now saved with the ticket, so the transcript still shows them months later.

Everything calls you a sprout now

Your rank has always been called Sprout, but screens and messages still said member. Now they all say sprout.

A refusal names the kind of ticket that's switched off

Trying to open a kind of ticket that's switched off used to say to turn it back on without saying which. The reply now names the kind of ticket.

Pictures from links stay in the transcript

When you post a link in a ticket, the preview picture is now saved with the ticket. Before, the transcript showed an empty box if the other site blocked the picture or took it down.

Clips, voice messages and files play in the transcript

Videos used to show up as a gray download link, and voice messages as a file name. Both now play in the transcript, and documents say what kind they are.

Linked screenshots are saved too, not just uploads

Pasting a Discord link to a picture now saves it the same way as uploading it. Link previews also show in the transcript the way they did in the channel.

A missing file in a transcript says why

Instead of "no longer available", the transcript now says whether a file was too large to save or copying it failed.

Messaging the bot gets you a dinosaur fact

Staff don't read the bot's direct messages, and the reply still says so. The reply now ends with a dinosaur fact.

Escalated tickets explain what happens next

The notice now says your ticket has gone to more senior staff and what happens next.

Tickets staff open with you name the staff member

The opening message used to say you started a ticket that staff opened. It now names both the staff member and you.

Transcripts show what the bot said

Messages from Rosa Front Desk used to show up as blank lines. The bot's replies now appear in the transcript.

Tickets no longer open with a pin notice

Every ticket used to start with a gray line saying the bot pinned a message. That line is now removed.

The revive ticket is only for revives

Appeals now go through the website instead.

Staff-opened tickets are their own kind

When staff open a ticket with you about an incident, it's now marked as a staff-opened ticket instead of looking like a regular question.

You get your transcript when your ticket closes

Rosa sends you a link to the transcript when your ticket closes. You can read the conversation and the decision anytime, without asking staff.

Transcripts save messages as they're sent

Each message is saved the moment it's sent, so deleting it in Discord doesn't remove it from the transcript. That matters if there's a dispute later.

Open and track a ticket from one button

Press a button to open the right kind of ticket. Staff can claim it, so everyone can see who's handling it.

Signing in no longer goes in circles

Signing in to the ticket site could send you round and round without letting you in. It now takes you straight to the Reserve's page.

Error pages say what went wrong

When a page on the ticket site can't load, it tells you why in plain words. A button on the page sends the problem straight to the developer.

You can read your ticket transcript on the site

The transcript button on a ticket now gives you a link to it. Only you, the staff for that kind of ticket, and server admins can open it.